In order to compete and thrive in today’s world, it is crucial for us to be highly effective communicators, empathetic listeners, and intellectually curious problem solvers. Such “soft skills” are critical to success and developing our knowledge.

Dr. Ernest J. Wilson III, a high-profile political scientist, author, and former Dean at USC, has spent years interviewing C-Suite executives to describe how we can apply soft skills in the marketplace — everywhere from the Bay Area to Beijing. Watch as he describes the surprising reason why “cultural competence” and knowing when to say no to empathy are essential to a more dynamic approach to problem-solving.

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